Privacy Policy

Your Privacy and your data is of utmost importance to us.

Our aim is to share your Personal Information with as few third parties as is necessary to provide you with a high level of service. We share your Personal Information with a few third parties to help us use your Personal Information, as described above.

Who we are and where you’ll find us

From our shop in Arbroath we strive to bring the highest quality, fresh, premium-cut meat to our customers across Angus and beyond.

27 West Port, Arbroath DD11 1RF

You will find also find us online in the following places 

• Our website at: www.flemingbutchers.co.uk
• Facebook: https://www.facewww.facebook.com/flemingbutchers/

The personal data we collect and why we collect it. 

When you visit most websites certain information about your device is automatically collected.

On our website this includes information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with our website. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies”
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Use of Cookies

Online Ordering 

When customers place an order on our website they do so through a WooCommerce plugin. Through the purchasing process you are asked for your name, address, telephone number and email along with payment information. This information is stored in the WooCommerce system in order to process your booking and is kept on our archive file after your order, but will be kept no longer than necessary in order to comply with legal obligations. We ask for a telephone number so that we can contact you quickly if there is any issue with your order that we need to discuss.

Additionally, we use this Order Information to screen orders for any potential risk or fraud.

Your IP address is also recorded along with your browser agent in order to minimise spam orders on our website and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Data processed directly by third parties 

We recognise that security is a major concern when shopping online. We have put a very secure system in place so you can feel completely at ease when shopping on our site.

When you make a purchase or attempt to make a purchase through the Fleming Butchers website we only collect information from you that is necessary to fulfil your order. This information includes your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

When you make a payment on our website you may provide payment information such as your credit/debit card or other payment details. We use secure form integration with a Payment Card Industry compliant third-party payment service (Stripe / PayPal) to process all credit/debit card payments. This means that any transactions occur on the secure server of the provider. All information you input is securely encrypted. No data concerning credit/debit cards is stored on our site. This does mean that you have to re-enter your card details every time you place an order with us, but this does ensure increased security.

You can view Paypal’s policy here: https://www.paypal.com/en/webapps/mpp/ua/privacy-full

You can view Stripe’s policy here:
https://stripe.com/en-gb/guides/general-data-protection-regulation

Sharing of Personal Information 

As outlined above it is our aim to share your information with as few third parties as possible. To be clear we share your personal information with the below parties to help us provide a smooth and high quality service:

• WooCommerce to host our online store.
• Stripe / PayPal for our online payment gateway 
• Google Analytics – to help us understand how our customers use our website and help us improve our online experience. All of the IP dat sent to Google Analytics is anonymised. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en
  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a court order, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

We will never sell your personal information to a third party for marketing purposes. 

Right To Object and Complaints

If you are unsure about any aspect of our use of your data or would like to object to any of the ways in which we process your data then please contact us (see below). We will endeavour to assist you in any way we can. However, should you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to discuss any aspect of our privacy policy, please contact us by e-mail at info@flemingbutchers.co.uk or by mail using the details provided below:

27 West Port, Arbroath DD11 1RF
Email: info@flemingbutchers.co.uk
Tel: 01241 879119